FAQs

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This depends on the service. For most IV infusions, they average 45 minutes to 1 hour. If you are a new patient, expect an additional 15 minutes for a Telehealth visit with one of our Nurse Practitioners to review your health history and clear you for your service.

As long as there is an appointment available on our booking platform, Same-Day appointments are accepted. 

The discomfort experienced during an IV insertion is often minimal and temporary. Remember to communicate your concerns and fears to the healthcare professional beforehand, as they can help address your anxiety and provide additional support if needed. Distractions such as deep breathing, listening to music, or engaging in conversation can also help take your mind off the procedure.

Absolutely! For optimum results, regular infusions are recommended. We would love to get you set up with a regimen.

 

Revive Wellness NC Privacy Policy (HIPAA Compliant)

At Revive Wellness NC, we are committed to protecting your privacy and ensuring the confidentiality of your Protected Health Information (PHI). This Privacy Policy outlines how we treat PHI in compliance with the Health Insurance Portability and Accountability Act (HIPAA), as well as the rights you have in relation to your health information.

How We Treat Protected Health Information (PHI)

We recognize the importance of safeguarding your PHI and are dedicated to using and disclosing your health information only as allowed or required by law.

  • Protected Health Information (PHI) includes any health information that can be used to identify you, including but not limited to: medical records, health status, test results, treatment information, and billing details.
  • We maintain strict controls over how we store, access, and share your PHI. Our staff and contractors who handle PHI are trained to protect your privacy and confidentiality.
  • We may use or disclose your PHI in the following circumstances:
    • To provide treatment or healthcare services to you
    • To obtain payment for the healthcare services we provide
    • To comply with healthcare regulations or legal obligations
    • For business operations, such as audits or legal reviews (in compliance with HIPAA guidelines)

We will not use or disclose your PHI without your consent unless the disclosure is required by law or for purposes described in this policy.

Your Rights Regarding Protected Health Information (PHI)

As a patient, you have the following rights with respect to your PHI:

  • Right to Access: You have the right to request a copy of your medical records and any PHI we maintain about you. This includes the right to access, inspect, and obtain a copy of your health information in the format of your choice (e.g., paper or electronic format).

  • Right to Request Corrections: You have the right to request corrections or amendments to your PHI if you believe the information we have is incorrect or incomplete. We will review your request and make corrections if appropriate.

  • Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI. We are not required to agree to all requests, but we will consider them carefully and notify you if your request cannot be granted.

  • Right to Confidential Communications: You have the right to request that we communicate with you in a specific way or at a specific location to protect your privacy. For example, you may request that we send information to an alternative address or use a certain communication method.

  • Right to an Accounting of Disclosures: You have the right to request a list of the disclosures of your PHI that we have made over the past six years (with certain exceptions). This is called an “accounting of disclosures.”

  • Right to File a Complaint: If you believe that we have violated your privacy rights, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services (HHS). We will not retaliate against you for filing a complaint.

For more detailed information on how to exercise your rights, please contact our Privacy Official (as described below).

3. Contact Information for Our Privacy Official

If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights regarding your PHI, please contact our Privacy Official:

Privacy Official


John Matos

LLM Management

(919) 205-4461

We will respond to your inquiry or request promptly and in accordance with applicable laws.

4. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and change the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your health information.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms contained herein. If you have any questions or concerns, please don’t hesitate to contact us.

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